Delivery and Returns


Dear Customers, welcome to our online store. We would like to make shopping at Lusberry as hassle free as possible. Therefore we have created simple shipping and return policies. Delivery & Returns within Australia is absolutely free regardless of amount you purchased. For overseas customers we have made absolutely low cost flat rate shipping fees with hassle free returns. Please take a look at the pricing below and if you have any further queries please send us an email at team@lusberry.com.au or chat with us on facebook message

Delivery Options

Destination Delivery Methods
Australia
Free. 2 - 3 business days  AusPost parcel Post
United States
$15 AUD 6 - 7 business days  AusPost parcel Post
Rest of the World $20 AUD 6 - 7 business days  AusPost parcel Post

 

Returns Policy

We would like to make returns absolutely hassle free. We understand you may change your mind or have reasonable ground not wanting the products anymore. We understand this and will happily provide you with an exchange store credit or full refunds provided:

  • products purchased in the last 28 days
  • The product is still in its original condition including original packaging and tags & labels are attached
  • The product has not been worn or used
  • The product has not been washed and have not lost its shape
  • have original proof of purchase 
Returns From
Australia
Free ( use prepaid return parcel post shipping lable provided)
Rest of the World
Please contact us at team@lusberry.com.au and we will arrange a hassle free returns with you

 

If you don't want to use or have lost prepaid return parcel post shipping sticker, please return to:

Lusberry Australia, PO BOX 471, Artarmon, NSW 1570.